Ferguson Bath, Kitchen & Lighting Gallery

Foto of Ferguson Bath, Kitchen & Lighting Gallery

Reviews

• Mike Leibowitz

  Sep, 24 2018
  ★ ★ ★ ☆ ☆
  They asked me to sign in but no one really helped me. I told The desk person what I was looking for and they pointed "go that way". When I was walking out they offered to find a consultant too help me. Meh
• Thaddeus Bailey

  May, 26 2018
  ★ ☆ ☆ ☆ ☆
  When I used to work at a plumber supply house in a customer or plumbers walked into the store they didn't have to wait 30 to 40 minutes while employees is this walking around all computers in everything and never acts they help the customers every time I come out here I'm in here for like a hour just to get a few parts and as a shame who have at the corporate office needs stock out in the chiefs day employees that when plumbers come in or customers come into this warehouse we are here to serve the needs of the customer 1st
• Mark Lane

  May, 20 2018
  ★ ☆ ☆ ☆ ☆
  OMG, this place is Awful! Save yourself a lot of frustration and go somewhere else. I've remodeled a kitchen and three baths. The Kitchen and first two baths, I bought from these guys. The last bath I wised up and bought from Signature Hardware and they were great! So, here is the list of issues I've had with what they sold me.
  
  1 - $2k copper sink, big ding in it fresh out of the box.
  2 - $1.5k kitchen sink fixture, missing two parts
  3 - Both under counter bathroom sinks chipped, corners broken off.
  4 - $2.5k Tub filler, at time of sale was in stock. 2 weeks later, I still don't have it.
  5 - Toilets left off order
  6 - Toilets lids were in stock during sale, then out of stock for delivery. Had to buy a different brand just to keep my contractors moving.
  
  All these issues happened during the different phases on the project, which means, my contractor had to stop work. I had to run back to Fergusons to get the part or wait for a Fedex shipment. This added days to the project and costs from my contractors. As you can tell, I didn't buy cheap stuff, but my contractor asked If I'm buying from a scratch and dent place. The kitchen faucet box look like it had been shipped to 10 customers already, it was all beat up.
  
  Another customer wrote, the customer service is awful, well let me tell you IT IS. They don't call back. The can't give you any firm dates. You have to talk to a different person each time (the last one you talked to is always busy), which means you have to explain everything over and over from the beginning.
  
  You have been warned, good luck.
  ---------------------------------------------------------------------
  Update 11/3/17. I'm done with my project and when I wrote this review, I thought I was done with these guys. Well, let's add a little more to this list.
  
  - Tub Filler, never got it. It was shipped to Chattanooga, TN (I'm in Atlanta) and was sitting at the FedEX counter for me to pick-up. Needless to say, I cancelled the order. This was three weeks after I was suppose to have received it. It took me another two weeks and talking to at least 4 people before they would refund me.
  
  - Plumber came out to install my bathroom sink fixtures. They only gave me the trim kits, they didn't include the rough in kits, which is all the under the sink valves. Had to send the plumber home on Saturday and wait until Monday to drive to Ferguson's, AGIAN, to get the kits. Plumber was able to come back out Thursday, so that added almost another week.
  
  - Each bathroom I wanted the exact same fixture as the previous bath. They have my orders and I simply ask them supply me the exact same stuff. I have received two different shower pipes (see picks) and three different sink fixtures. Again, had to send the plumber home and wait for the new shower parts. The sinks I've just kept, because I don't want to deal with it any longer.
  
  With all the delays, my 2 week project has become a month long project. Try going a month without your bathroom, not fun.
  
  On a good note. The manager at this location did apologize and promise to try his best to fix these issues. He also gave me the rough in kits that were missed, so that was maybe $200 worth of stuff. All I can say is, he tried to make it right. However, I will not put myself though this again.

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